Universiteit Leiden

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Human resources

Upcoming changes in HR services starting Tuesday 16 April 2019

21 February 2019

PSSC Servicepunt

Behind the scenes our colleagues are working hard to put the finishing touches to the new university-wide Personnel Shared Services Centre (PSSC), the institutional basis for the ‘Servicepunt’. From 16 April 2019, employees of the Faculty of Social and Behavioural Sciences can turn to the ‘Servicepunt’ for all their questions regarding employment (conditions), salary, and using tools such as SelfService. Until then, just ask the personnel colleagues at our faculty.

Team Servicepunt

The ‘Servicepunt’ at your service

The ‘Servicepunt’ will consist of employees who currently work in the personnel departments of the faculties and centres of the University. They will bring their knowledge and experience to the central organisation. The team members of the ‘Servicepunt’ will be available to answer all your questions from 16 April 2019 onwards.

During office hours, you can reach the ‘Servicepunt’ by phone and e-mail. You will also be welcome to stop by their office at the Old Library (Rapenburg 70).

Does your position involve a role in HR processes?

Are you a mandate holder or supervisor, or do you carry out tasks on behalf of a supervisor, manager, or director? If so, you will receive an invitation to participate in an information session before the migration of this department of our Faculty. This interactive information session will demonstrate the new workflow. The sessions will take place at our Faculty in week 12/13. The exact date will be communicated nearer the time.

HR Next Level

The new PSSC is part of the HR Next Level programme. Leiden University has created the HR Next Level programme to improve its HR services still further. The programme aims to synchronise the HR services with the growing ambitions of the University.

In order to accomplish this, the University is combining its decentralized personnel administrations within the new PSSC and the ‘Servicepunt’. To cope with the (increasing) complexity of laws and regulations, the PSSC will focus on the development of specific expertise and excellent support.

The HR advisers will continue to be located in the faculties and centres, so they can provide excellent support and coaching to supervisors and managers in individual cases and in relation to strategic (policy) questions (e.g. performance improvement, personnel planning, organisational consulting, and talent).

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