Universiteit Leiden

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Facility, ICT

Windows 10 for FGGA: What to do

16 May 2019

What can you expect?

Because the Windows 7 operating system will no longer be supported by Microsoft from 24 January 2020 onwards, the ISSC is currently upgrading all university workplaces to Windows 10.

The roll-out of Windows 10 is being implemented in phases, building by building.

What are you being asked to do?

  1. We kindly request you take into account that in the month of June you will not be able to work at your workplace for part of one day.
  2. It is important to take some preparatory measures on your computer in advance. Please secure your local data prior to the migration. It is also important to secure your passwords, because these will not be remembered.
  3. The document ‘Preparing for the Windows 10 upgrade’ on the staff website explains how to do so. Kindly study this document and take the necessary precautions.
  4. Please note that Windows 10 will also be installed at dual boot workplaces. If this applies to your workplace, then do be sure to secure your Ubuntu data before the migration.


The installation of Windows 10 on laptops will take place separately. If you have a laptop, you will be duly informed of the exact day and time for handing in your laptop for the upgrade.

The kick-off

Immediately before the migration, there will be a brief kick-off at your workplace: the roll-out team will explain the procedure and answer any questions that you may have. You do not need to be present at the kick-off, provided that you have prepared as recommended.

The roll-out

It is not necessary to be present during the installation. You may continue working on a laptop or another desktop, or work from home (via Citrix).

Once Windows 10 is installed, you will be able to use your PC again. However, re-installation of specific applications on your PC may take a few more hours. The following morning, the roll-out team will return to check if everything is fully operational, and to solve any problems or answer questions that you may have.


On the staff website you will find the manuals ‘Preparing for the Windows 10 upgrade’, ‘Getting started with Windows 10’, and ‘Frequently Asked Questions (FAQs)’.

If you have any immediate questions about the installation of Windows 10, please email the ISSC at windows10@issc.leidenuniv.nl, or call the helpdesk: 071 527 8888. 

Thank you for your cooperation.

Kind regards,
Team Windows 10
ICT Shared Service Centre (ISSC)
Leiden University

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