Universiteit Leiden

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Can’t log in with your ULCN account? Close your browser, clear cache & cookies

26 November 2020

Are you unable to log into applications such as Remindo, Brightspace or the Helpdesk Portal?

  • Close all windows in your browser(s).
  • If that doesn’t help, clear your browser’s cache and cookies.

The method for clearing cache and cookies varies per browser:

If this doesn’t help
Contact the ISSC Helpdesk via 071 527 8888 or helpdesk@issc.leidenuniv.nl.

Avoid this problem in the future
You can avoid this problem by always closing your browser(s) once a session has expired or you have logged out. Always shut down your computer completely at the end of the day.

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