Lecturers: support service for hybrid teaching
Hopefully all our teaching will once again be on campus in the academic year 2021-2022. However, given the unpredictability of Covid, we may at times have to provide hybrid teaching instead (simultaneous online and in-person teaching). If that is the case, we will offer support to our lecturers.
The Centre for Innovation (CFI), the ICT Share Service Centre (ISSC) and the University Services Department (UFB) have set up a support service for lecturers. Through this support service, lecturers can request for a mobile webcam kit. During the first semester (Sept-Feb), they will also be able to request for support before or during their teaching.
This support will be provided by student assistants who can:
- help you install and use a mobile webcam
- provide online or on-campus moderation and technical support during lectures and tutorials
How to request support
You can request support for your lecture or seminar in advance via the ISSC helpdesk portal. Log in and click on the Teaching support & digital learning environment tile.
You can also request help if you experience technical problems during your lecture or tutorial. Call the helpdesk at 071-527 8888 and select the option: Teacher Support. If necessary, a student assistant will come to the room as soon as possible.
For help with remote teaching and tools, see the Teaching Support site. This also provides more information on hybrid teaching. The mobile webcam comes with a handout from ICLON.
If you have other questions about hybrid or online teaching, please contact your faculty’s support desk.
What can you expect from a moderator and from technical support?
Read the previous announcement.
The moderator has four main tasks during online/hybrid teaching:
1. Providing technical support to lecturers and students. The moderators have been trained in Kaltura Live Rooms, Zoom, MS Teams and MS Life Events, and can help solve problems with webcams or microphones. They can also help users find the right buttons for screen sharing, for example, or start or stop recording.
2. Welcoming students to the room and online. The moderator will be in the room or online from the start of the hour, to admit students as they arrive. The moderator will also share welcome messages and community guidelines with those present.
3. Helping to install the webcam. The moderator can help you install and use the mobile webcam and other equipment.
4. Helping solve minor technical problems with the webcam. Most faculties have installed video equipment in their rooms. If you experience technical problems with this, call 071-527 8888 and select the option: Teaching support.