Conversation Skills for Managers and Staff
Would you like to prepare effectively for a conversation about performance, collaboration, expectations, behaviour or professional boundaries? In a one-hour online coaching session, an experienced conversation coach from Rechtdoorzee can help you discuss your specific situation and practise the conversation.
For managers
Conversation Coaching via Rechtdoorzee | available until 31 December 2026
Would you like to prepare effectively for a conversation about performance, collaboration, expectations, behaviour or professional boundaries? In a one-hour online coaching session, an experienced conversation coach from Rechtdoorzee can help you discuss your specific situation and practise the conversation.
Practise with an Avatar
On the New Heroes learning platform, you can use an online avatar to practise 22 different types of conversation. The avatar responds to what you say and provides targeted feedback. New Heroes also offers a range of e-learning modules to help you further develop your conversation skills
Let’s Connect Toolkit
The Let's Connect Toolkit provides tips and tools to help you improve your conversation skills independently. It contains 40 practical conversation tools that support questions such as: How do I build meaningful connections? How do I speak up? How can I increase my influence?
GROW Toolkit
The GROW Toolkit contains resources that make GROW conversations easier to conduct. You will find useful documents to help you prepare for the introductory meeting and annual review, as well as a range of training courses and workshops that support effective conversations.
SkillsLab: The Good Conversation
This interactive one-day SkillsLab provides tools for maintaining an ongoing dialogue, with room for forward-looking feedback. You will learn the art of conducting GROW conversations, which focus on an employee's contribution, development and wellbeing within the team.
Coaching
Would you like coaching to further develop your leadership skills? Perhaps you would like support with difficult conversations, managing tensions or increasing your effectiveness in different situations. The university has a pool of internal and external coaches who can help you.
Read more about coaching.
For staff
SkillsLab: Communicate from Your Strengths
In this interactive training course, you will practise a variety of conversational techniques to strengthen your communication skills. The course increases your awareness of your own communication style and provides practical tools that you can apply in a wide range of situations.
Professional Communication
As part of the Professional Communication programme, you can attend three different workshops focusing on listening, giving feedback and maintaining direction in conversations. The workshops are experiential, practical and interactive.
Challenging Conversations
How often do you find yourself dealing with uncomfortable conversations? Conversations about racism, discrimination or exclusion? Do you feel able to have or facilitate these conversations, or would you rather avoid them? The discomfort these situations can create is something you can learn to manage. This training course offers tools and techniques to help you achieve constructive and successful conversations.
Practise with an Avatar
On the New Heroes learning platform, you can use an online avatar to practise 17 different types of conversation. The avatar responds to what you say and provides targeted feedback. New Heroes also offers additional e-learning modules to help you develop your conversation skills.
Let’s Connect Toolkit
This toolkit helps you improve your conversation skills independently. It contains 40 practical conversation tools that support questions such as: How do I build meaningful connections? How do I speak up? How can I increase my influence?