Help and support
Leiden University provides staff with a modern ICT environment to carry out their work efficiently and securely. Here you will find more information regarding technical support, manuals, and contact persons, as well as answers to questions such as: Where can I report an ICT issue? How do I install software on my workstation? And which forms do I need to request new accounts or facilities?
Helpdesks and contact
The ICT Shared Service Centre (ISSC) is the University's ICT expertise centre. Furthermore, every faculty or unit has their own ICT departement or contact person.
Contact information per topic
| ISSC Helpdesk | Questions about or problems with your university workplace |
| ICT-contact persons | Apply for ICT facilities for research, teaching and operational management |
| ICTO coordinators | Advice and support in applying ICT in education |
| Privacy officers | Questions and complaints about privacy (general) |
| Privacy Servive Point | Questions and complaints about privacy that need a data protection officer or lawyer |
| Information managers | Questions about ICT policy |
| Telephony coordinators | Questions about your telephone/telephone number |
| Contact persons uSis | Apply for a uSis profile or account |
| GMS contact persons | Apply for a ULCN guest account |
| Studiegids redacteuren | Vragen over of bijwerken van de Studiegids |
Maintenance and incidents
The ICT Shared Service Center (ISSC) carries out regular maintenance on your ICT workplace. Do you want to report an incident, please contact the helpdesk portal or ISSC helpdesk (tel. 8888). On the page about malfunctions and scheduled maintenance of ICT systems, you can check if an incident has already been reported or solved.
Manuals
Do you want to install software yourself at your workplace? Or would you link to sync your work email with your smartphone? Take a look at the ICT workplace manuals.
Application forms
Did you forget your password and do you want to request a new one? Do you want to modify storage for a workgroup, including access rights? Or do you want to submit another request for our ICT services or products? Please use the application forms.