Report incidents and accidents
What are you supposed to do if something goes or has gone wrong? Whether it be a break-in, an accident, or an unsafe situation of any other kind, or data breach or cyber attack; please read how to report each type of incident below.
When every second counts
For emergency assistance, calamities or immediately threatening situations, call the emergency number of your building (please refer to your telephone). If you are outside, call 112.Report any (potential) incident within 24 hours via email@example.com. Please mention your name, phone number, date, time and the nature of the incident. Through your input we can learn from incidents and include it into the (security) policy of the university.
If there is no urgency, contact one of the departments mentioned below. If you are in doubt as to which department to contact, choose the department that seems most appropriate for the incident you want to report. The department staff will pass your report on to the right department.
A hazardous situation or near-accident is an event that, under less favourable circumstances, could have led to injuries. This includes an increased risk of fire or explosion, falls and other impacts, or an electric shock. You should report accidents that have not yet caused severe injuries to the Health and Safety Coordinator of your location and by means of the online report form.
If the incident is a work-related accident that has resulted in injuries, call your building’s emergency number (please refer to your telephone). If you are outside, call 112. Afterwards, report the incident by filling out the online report form within 24 hours.
If you have been exposed to dangerous chemicals, biological agents, genetically modified organisms, radioactive substances or (ionising) radiation, please call your building's emergency number (refer to your telephone). If you are outside, call 112.
Needlestick and cutting injuries bring you in direct contact with another person's or animal's blood or other bodily fluids. This may be caused by piercing or cutting, but also by splashes or bites. If this happens, contact our university doctor immediately by calling 071 527 8015.
A threatening situation could involve (attempt to) break-in, theft, violence or threats by another person. Report threatening situations to the Head of Security:
071 527 1191
071 527 3038
If it is an emergency incident, call your building’s emergency number (please refer to your telephone). If you are outside, call 112.
Outside opening hours, report incidents to the security company hired by us:
- Leiden: 06 26 97 50 16
- The Hague: 088 298 1500
They will assess the situation on our behalf if, for instance, you notice the consequences of a burglary attempt, such as broken windows, lights that are not supposed to be on or anything else that is out of ordinary around the building.
Undesired behaviour involves (sexual) harassment, aggression, discrimination in the workplace, infringement of scientific integrity, or other kinds of abuse. Such incidents relate to abnormal behaviour that raises questions or causes distress or anxiety to you or others. Undesired behaviour can be reported to one of the university’s confidential counsellors. If it is an emergency incident, call your building’s emergency number (please refer to your telephone). If you are outside, call 112.
A data breach occurs when personal data gets into the hands of third parties who should not have access to the data, or when personal data are lost unintentionally. Report data breaches to the ISSC Helpdesk (call 8888). If in doubt, contact the data protection officer.
Cybercriminals manipulate company systems using viruses, malware or other means. They try to steal your login details, study details or research data, in order to sell them or use them for their own purposes. Company information, such as finances or processes are also the target of cybercriminals. You could, for instance, receive fake emails on behalf of Leiden University and become a victim of phishing. Report cyber crimes to the ISSC Helpdesk (call 8888). If in doubt, contact your faculty’s information manager.
Leiden University wants a safe environment for students, staff, and anyone else who is in any way linked to the university. It is therefore veryimportant that all incidents are reported. Incidents provide information with which we can prevent future occurrences. Moreover, the reports form the basis of new safety policies.
If you make a report to a confidential counsellor, your report will be dealt with in strict confidentiality. The confidential counsellor is bound to absolute secrecy.