Universiteit Leiden

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Communication

Professional Communication – Maintaining Control in Conversations and Setting Constructive Boundaries

Some conversations require clarity, firmness, and tact all at once. For example, when someone crosses your boundaries, a conversation goes in all directions, or you find that you are unable to make your point effectively.

Method
Workshop

In this workshop, you will explore how you react in these types of situations and where you position yourself on the spectrum from sub-assertive to aggressive.

You will learn what assertiveness means in practice and how to shift within it by consciously using language, voice, and body language. Additionally, you will work with the "switching model" as a tool to maintain control in conversations and better handle resistance or tension. You will also practice setting constructive boundaries: first giving space to the other person's perspective, and then clearly indicating what you need, want, or do not want. The workshop is practical and interactive, with room for your own case studies and plenty of practice, allowing you to try out different ways of reacting and discover what suits you best.

What will you gain from this?

After this workshop:

  • You will have insight into your preferred style (sub-assertive, assertive, or more direct) and its effect;
  • You will have practiced using voice and body language to come across more clearly and firmly;
  • You will be able to apply the switching model to steer conversations and deal better with resistance;
  • You will have practiced concrete sentences and techniques to set boundaries in a respectful and clear manner;
  • You will know how to first show understanding for the other person while simultaneously creating space for your own point of view;

You will go home with practical tools and practiced skills that you can use in conversations where you want to provide more direction, clarity, or boundaries.

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