14 September 2026

From 14 September, FGW staff can submit facility service requests via an online portal. Previously, these requests were submitted as standard via the service desk. With the introduction of the new portal, submitting facility service requests will become easier and more efficient.

What does this mean for you?

Until now, you would contact the service desk directly via the desk, phone or mail if you had a request or question for the facilities service such as a broken lamp, a cleaning request, or a question about a room. That changes:

• From now on, you can submit a request yourself via the online portal.
• Submitting a facility service request will be faster, with a better overview. You can check the status of your request and you will receive automatic updates.
• The service desk and phone/email support will always remain available to help you get started with the portal and for any questions or issues. For most standard requests, however, the portal will be the fastest option.

Why this new system?

Behind the scenes, the service desk has been working with an outdated system in which many steps had to be processed manually. This took time and sometimes caused delays in handling your request. By switching to the online portal for staff, the service desk can handle requests faster and with fewer manual steps.

Questions?

Do you have questions or problems? Feel free to contact the WSD service desk.