Universiteit Leiden

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What to do if you forgotten your user name?


If you have forgotten your user name, there are two options for recovering it:

  • Account Services
    If you have registered a non-university email address, you can ask for a new user name without the intervention of a helpdesk. 
  • Helpdesk
    It you are unable or unwilling to use Account Services, you can contact a helpdesk to ask for your user name.

Not received

Please contact a helpdesk.  

Structure of user name

  • Your user name is generated as follows: family name + initials + filler (e.g.,  grootjjde). 
  • The user name has a maximum of 20 characters.
  • Whenever an account name has already been registered, the next account name will be given a sequential number.
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