PSSC Service Point

The Personnel Shared Service Centre (PSSC) manages the University’s personnel administration. One of the facilities of the PSSC is the Service Point. You can contact the PSSC Service Point with any questions about staff regulations, working conditions and personnel changes.

From 25-7 until 22-8 we will be reachable by telephone until 12:30, due to our summer schedule.

You can contact the PSSC Service Point for the following matters

Information sessions PSSC

The PSSC Service Point organizes an information session every last Thursday of the month between 14.30 and 15.00 to familiarize new employees with the various systems of Leiden University. Think, for example, of entering schedule changes in the Service Portal, getting your travel expenses reimbursed, or changing your address details in SelfService. Sessions are also offered in Dutch, every last Thursday of the month between 14.00 and 14.30.

The information session is held in Zoom and is freely accessible. The password is H4u&%H&w. Pre-registration is not necessary.

In 2022, the sessions take place on:

Thursday 28 July (the information session will not commence)
Thursday 25 August
Thursday 29 September
Thursday 28 October
Thursday 25 November

Go to information session

Custom-made information sessions

The PSSC Service Point can also facilitate custom-made information sessions. Send your request for a custom-made information session to the Helpdesk Portal. The custom-made information sessions are suited for employees who wish to obtain a deeper understanding of HR-related topics or processes. Examples being, preparing registrations in the Service Portal by secretaries, filling out P&D’s, registering PhD students or an introduction session for new supervisors.

Knowledge Base

Besides organizing information sessions, the PSSC Service Point is continuously working on updating her Knowledge Base. In the Helpdeskportal you can find all sorts of practical knowledge items to answer your questions and help you fill out administrative requests for the PSSC.

The information on an employer's statement enables a bank, landlord or other organisation to determine your income. An employer’s statement can be requested at the PSSC Service Point via this form in the Helpdeskportal. You can request a statement for yourself or another employee. The PSSC Service Point will send the employer’s statement to the employee by email as quickly as possible.

Do you need a different kind of statement? Then please read the information on the Helpdesk Portal or contact the PSSC Service Point.

Questions or comments

The Service Point will process your question as quickly and efficiently as possible. If we are unable to answer your question, we will pass it on to one of the other PSSC teams (Inflow/Outflow Team, Mutations Team, Salary Administration Team).