Frequently Asked Questions
Answers to the most common questions about Maileon
How exactly do roles in Maileon work?
In Maileon, we distinguish between three types of users, each with different rights:
- Editor
- Data manager
- Key user
Each role has specific rights. You can read more about this on the page User Roles.
How do I import a address list into Maileon?
You cannot do this yourself. Contact the data manager for your faculty or organisational unit.
Why can’t I view the address lists in Maileon?
As an editor, you can select address lists but cannot see the addresses they contain. Only a data manager has access to that information. This limited access to address lists is implemented due to privacy legislation.
How do I create a bilingual mailing?
See the page Bilingual mailings for details.
Which address lists are available in the environment for internal mailings and newsletters?
Through a ULCN connection, we load the contact details of staff and students. The exact details differ per group:
Staff
- Email address
- First name
- Organisation codes (e.g. faculty, institute)
- Building name (work address)
Students
- Email address
- First name
- Regular or non-regular
- Faculty
- Level (bachelor or master)
- Program code
- Campus (Leiden or The Hague)
How do I add a personal salutation to my mailing?
See the instructions on the Personalisation page.
How long does an employee remain in a ULCN list after leaving employment?
Neem voor een antwoord op deze en andere vragen over gekoppelde ULCN-lijsten contact op via het .For answers to these and other questions about linked ULCN lists, contact us via the Maileon contactform in the helpdesk portal.
How long can imported address lists remain in Maileon?
As long as it is still current and used, an imported list can remain in Maileon. After that, the data manager must delete the list. If you still have questions about this, please ask them via the Maileon contactform in the helpdesk portal.
There is a wrong link in a mailing that is already sent out. Is it still possible to change it?
Yes, you can, provided link tracking is enabled on the link in question. This happens by default on every link you create.
- Go to the Mailings tab.
- On the left-hand side, click on History.
- Click on the name of the sent mailing in question.
- Click on the blue tool icon on the top right. You will now see the mailing.
- Press the tool icon again at the top right (now it is grey). A list of all customisable link addresses will appear.
- Change the address you want to change.
- Scroll all the way to the bottom and press the Customise links button.
