Universiteit Leiden

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Help, support and complaints

Do you need support in arranging HR matters? Do you want to submit a complaint? Here you will find more information and contact details.

Self Service

You can arrange many HR matters yourself in Self Service. If you need more information or support, please contact the PSSC Service Point.

Contact

Contact:

Complaints and confidential counsellors

The University wants to create a stimulating and pleasant working environment. Unfortunately, however, this is not always the case. You can contact our confidential counsellors for support. For instance if you are the victim of unacceptable behaviour. Or if you encounter problems on the workfloor.

If you suspect administrative or other wrongdoing at the University, you may publicly disclose your concerns. If you disagree with a decision that directly affects you, you may lodge an objection.

Lodging objections and submitting disputes for arbitration

  • You can lodge an objection against some kinds of decisions. For example if you disagree with a decision of the Central Elections Office or if you disagree with an administrative or other decision.
     
  • There is also an Arbitration Committee to which you can submit certain disputes between yourself and your manager or the University.
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