Universiteit Leiden

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Help, support and complaints

Do you need support in arranging HR matters? Do you want to submit a complaint? Here you will find more information and contact details.

Contact

As an employee, you can contact the Service Point Personnel, a contact person for the University Teaching Qualification (UTQ) and a career adviser at any time if you have a question.

BAS Insite

In January 2026, Leiden University will transition to a new Basic Administration System: BAS InSite. This system will replace SAP Self Service and the Serviceplein. Here you'll find more information about the transition.

Self Service

You can arrange many HR matters yourself in Self Service. If you need more information or support, or if you need documents like an employer's statement, please contact the Service Point Personnel.

Talent and Development Platform

As of 6 October 2025, Leiden University has incorporated three key HR processes into a new platform: the Talent and Development Platform. Go directly to the platform or read about what it has to offer.

Confidential counsellors and complaints

Have you experienced or witnessed unacceptable or transgressive behaviour? The confidential counsellors page gives information about what you can do yourself and which support lines can assist you in this situation.

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