Organisation
Smarter digital collaboration: questionnaire results
Before the summer a total of approximately 320 employees from Leiden Law School and the Faculty of Social and Behavioural Sciences took part on the questionnaire on Smarter digital team collaboration and communication. The results shows there is great potential for smarter digital collaboration and communication. But there are also clear bottlenecks.
Important insights:
- A need for clarity
Half of the respondents indicate that there are no or hardly any agreements about digital collaboration. That said, 78% would welcome clear guidelines. This offers an opportunity to come to practical agreements within teams or departments about:
🛠️ Which digital tools are used and for what
📂 How and in which cases documents are saved
💬 How to communicate with colleagues efficiently
- Email adds to the workload
92% of staff receive a maximum of 50 emails a day. More than half of the respondents say that email adds to their workload. Email does not always appear to be the most efficient means of communication. There is a need for:
✉️ Less emails → more focus en peace
🔗 More working together & communication in Teams & share documents (instead of emails)
- Proficient in Microsoft Teams, but not yet advanced
💬 Chats and online meetings are working well
📂 People find sharing documents and managing versions difficult
🔗 Only 23% use Microsoft tools to share documents instead of sending attachments by email.
- A need for training and support
More than 70% of staff would like training or are open to it or a toolkit. Among other things, there’s a need for:
📝 Practical and identifiable examples
🎥 Webinars & interactive sessions
Follow-up & Project Working Better Together (WBT)
These results contribute to recommendations that the consultancy firm AVK is drawing up for our faculty and university. We have received approvement from ISSC in collaboration with ICT departments of FSW and FDR. The recommendations will now be translated into clear guidelines/tools and specific training. At the end of october the first pilot training will start at FSW and FDR. In 2026 the project Project Working Better Together (training, webinars, toolkits) will be rolled out at FSW.
The project WBT is financed by the Workload Reduction Fund.